Before work starts
If you cancel in writing before we begin the agreed stage, we refund the unused amount for that stage. A request made within 48 hours of payment, and before work has started, is eligible for a refund of the amount paid for that stage, less a 10% processing fee.
After work has started
Fees for editing, writing, design, formatting, narration, or setup already completed are not refundable. Any amount paid for a stage we have not started is returned. If you have taken no action on an order for 30 days after placing it, we will not open a new refund review for that idle order. You may still ask us to restart it, and a restart fee may apply.
Where a service has been started and you request a refund within 7 days of purchase, we review the request against the brief and the work already done. After final files are delivered, the sale for that deliverable is final.
Deposits
Deposits and booking fees hold a place in the schedule and cover the time set aside for your project. They are not refundable once the date is reserved.
Recurring services
If you agree to a recurring promotion or retainer, you are consenting to be billed on the schedule in that agreement. You may cancel the next cycle through the contact page before the next billing date. Work already performed in the current cycle is not refunded.
Cancellations and missed calls
- Tell us at least 24 hours ahead if you need to move or cancel a scheduled call.
- A cancellation inside 24 hours may be charged 50% of the fee reserved for that appointment.
- A missed appointment without notice is not refunded and is not automatically rescheduled.
If you are unhappy with the work
Write to us within 3 business days of delivery and tell us what does not match the brief. We will, at our discretion:
- Clarify the brief and the files that were delivered.
- Make a revision that stays inside the original scope.
- Apply a credit toward a later stage when a revision cannot fix the issue.
Each case is reviewed on its own. A refund is not guaranteed once work has been delivered.
Digital files
Manuscripts, covers, interiors, audio, and video are digital deliverables. Once they have been delivered or downloaded, they cannot be returned, and the fee for that deliverable is not refunded.
Printed books
Approved print runs are produced to order. We replace copies that arrive damaged. We do not accept returns of correctly printed books, and we do not refund a print run that matched the files you approved.
Chargebacks
If a charge looks wrong, contact us before you dispute it with your bank. We will work through the amount with you. A chargeback opened without contacting us first can result in the project being stopped and, where appropriate, further action to recover the fee for work already delivered.
How to request a refund
Use the contact page or call 4564812546664 or email info@amzselfpub.com. Include your name, the project reference, and the reason. We reply with the amount, if any, that can be returned. These rules sit alongside the Terms & Conditions.